Customer Service

"If it has been more than 24 hours and you have not received an order confirmation email, please contact our customer service team at cs@savetheduck.com for assistance.

We use Certilogo to check garment authentication. Authentication can be done by scanning the QR code found inside each Save The Duck garment (only on outerwear and athleisure items).

Unfortunately orders are processed automatically and cannot be canceled. Please wait for your order to be delivered and return the item once received.

Currently, we don’t provide gift wrapping, but we’re happy to help with any other requests you may have.

Save The Duck offers post-sale assistance for products purchased at our direct stores and online store. For any assistance request, you can contact us via email at cs@savetheduck.com or complete th...

If the product you received is damaged or flawed, please provide your contact details so our customer service team can get in touch with you.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If ...

We stand behind our products and hope you will love them as much as we do. However, if you are not satisfied, you have 14 days from the time your order was fulfilled/shipped out to return or exchan...

We ship only within the US.

Orders placed on the official Save The Duck online store are shipped via Fedex, Ups or an equivalent service. Once your order has shipped, you will receive a tracking number to monitor its status.O...